Frequently Asked Questions
What is the payback time for a polisher? This depends, but if we take the example of the Mini Compact at £2095.00 and assuming that it saves £75.00 per week, the payback time would be 27 weeks.
What is included in the price? All you need to use the machine is a polisher, machine stand, basket holder, twin baskets and a starter pack of granulate, enough for 2 months use.
What can I expect if I place a warranty or non-warranty call? Attendance within 24 hours in 99% of occasions, and a 100% first time fix
How long does the grain last and how much does it cost? Replace the grain every two months; buy 6 bags of grain every year for £120 including carriage.
How does the 2-year warranty work? Simply, two years parts and labour warranty, only wilful damage and lamps are excluded.
What happens after warranty? A simple call or e-mail to the service desk and you will receive attendance within 24 hours to a non-working unit at a fixed cost of £85.00 which includes all labour, time, travel and parking. Only spare parts are an additional cost. You will always be advised before we replace any part.
What is the life expectancy of your polishers? We have polishers in use now which were delivered over ten years ago, therefore we don’t know as we have never condemned a polisher as beyond repair!
Who uses your polishers? We have over 3000 in use today; the answer is everyone who has a problem with hand polishing cutlery and glasses. From JD Wetherspoon to Wembley Stadium, from Nandos to Wentworth Golf Club, from Claridges to Sodexo, it’s an endless list.
Do the polishers always give perfect results? If the cutlery and glasses are washed correctly and they are not allowed to dry before being polished, then yes, every piece should be perfect.
Where is the best location for the polishers? At the end of the exit tabling on your dishwasher is the perfect spot, it can be placed anywhere else, but may mean that you have to wash the cutlery and then immerse in water and take to the polisher if it’s too far away.
Are your polisher’s energy efficient? The Mid-sized Mini 3500 is 2 amps, using this for 6 hours per days would use approximately £4.00 per week, compare this to buying and disposing of rolls of blue paper towel, washing and drying cleaning cloths and the answer is …yes.
How do you replace the grain? Use a hoover to remove the old grain, wipe over the machine to remove dust and insert a new bag.
Can the polisher be moved around? Yes, our cutlery polishers can come with a static stand or a trolley which can be locked into position. These accessories are included in the price of any purchase of our machines, so chose whatever one is most beneficial to you.