Service & Maintenance

We don’t just sell machines; we offer you long term support as well!

Our cutlery and glass polishing machines are robust and very reliable but allmachines need some kind of ongoing maintenance during their life; whether it's simple things like replacing the polishing grain or the UV bulb, or something more complicated that’s just preventing the machine from working. Whatever it is our repair engineers respond fast to your call. Our service is nationwide.

Our servicing includes:

Guaranteed fast response within 24 hours
Preventative maintenance (fix it before it breaks!)
Large stocks of spare parts always available
Granulate and spare parts next day delivery
Technical assistance at any time

The polishers are designed to offer our engineers quick and easy access to replace parts, clean, and make sure everything is functioning as it should be again.

Self maintaining

There is a number of maintenance tasks you can carry out simply yourself, such as changing the polishing granulate or the anti-bacteria UV bulb.

No matter what your requirements for maintaining or servicing your cutlery polisher we’re always available to support you with products, advice and engineers.

Testimonials

Dear Simon

Since we have installed the cutlery polisher here at Doxford Hall, if has made a huge difference to our operations. The machine has cut down significantly on staff hours that we have been able to put to better use within the hotel

Can I take this opportunity to thank you for your time and efficiency in dealing with the install and would highly recommend this product to anyone else who is considering the purchase or rental of the machine.

Regards

C Lyall
Operations Manager
We won't let you back in the building to collect the machine :)

The cutlery machine has proven to be a most useful piece of equipment. The standard within The Royal Artillery Mess is second to none. The machine has enabled us to maintain the cutlery to a high standard, whilst reducing the amount of chemicals used, it may have in a small way reduced the amount of time taken to complete the task. We have a high daily plate count at each service, so the cutlery can be polished up to 3 times a day.

I have noticed that less time is needed to inspect the cutlery before tables are laid again saving a little time. The machine is very easy to use and all stewards have had the chance to use it.

I would strongly recommend that The Royal Artillery Mess be issued one on a permanent basis.
Dear Tony / Declan

Just a thank you for your help in supplying the
BT Tower Suite with a cutlery polisher and glass polishing machine. We have found both machines extremely helpful in reducing labour and costs in polishing the cutlery and glasses

I have found both you and Declan very helpful in demonstrating and dealing with any issues we have had.

Once again thank you

Mrs J Cole
General Catering Manager