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After Sales

SERVICE: In 99% of occasions service is provided within 24 hours and there is always a 100% first time fix!

We understand how important it is to always have a fully functioning machine as when you have a polisher you manoeuvre your staff so they are carrying out more important jobs. Therefore, we have practices in place to allow for very quick maintenance and servicing for all users within the UK.

Place a service call with us for a non-working unit and we will have the polisher back up and running within 24 hours, if it is working but needs attention, allow 48 hours.

We have a team of factory trained engineers across the UK, all carrying every component to get a first time repair.

WARRANTY: 3 Year Conditional Warranty

During the warranty period and on the rental scheme, parts and labour are free. After the warranty, we have a fixed cost of £95.00 which covers all labour, parking and tolls, the only additional costs would be for spare parts that are needed. You will always be advised should a spare part be required prior to fitting.

Therefore, if service is required under warranty and after, place a service call by either telephone or email.

T: 01474 873 892


GRANULATE: Polishing medium (Sand, Dust, Grain, Corn)

Granulate can be ordered by contacting us via the website, email or telephone, we write to all users annually with a special offer.

If you are on the rental scheme and need granulate, you will be given 4 months’ worth on the visit from our engineers every 4 months.


If you want your own engineer to repair your polisher, we are always at hand for technical information or spares and a manual can be downloaded from this site. We do recommend having your polisher serviced annually

Downloads of manuals, wall charts, risk assessments and spare parts catalogue are all available from this site.

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Companies using our Cutlery Polishers

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