Frequently Asked Questions
A. From JD Wetherspoon, Top Golf, Mitchells and Butlers, Soho Farmhouse and Aramark and Greene King to Shangri-La at the Shard, University of Bath, Bells Fish and Chips, Wyevale Garden Centres, Google, Chester Zoo, Wembley Arena and P&O Cruises. Basically anyone who has a volume of cutlery and understands that there is a far better way than hand polishing.
A. Yes. Send us a message with your postcode and we will let you know if you have any local users.
A. The cutlery polisher removes the need to hand polish cutlery. It creates a continuous river of heated grain*, into which washed and wet cutlery is placed. After 35 seconds of being immersed in this grain, the now dry and polished cutlery exits under a germicidal lamp. It is now table ready.
*the grain is a natural corn cob product, with the central husk part kiln dried and ground to a certain micron. This grain is an absorbent and is mildly abrasive, thus the dry and polish quality.
A. We deliver you a machine, usually around 10.30am or 2.30pm (to avoid busy periods). We install the machine, show you and your team how to use it and as long as you are satisfied with the results, we leave it with you for a week’s free trial.
We suggest that you choose a busy week or weekend so that you may put the polisher through its paces and see the cost savings. At the end of the week, you can buy, rent or have it collected. There is absolutely no obligation.
A. This depends on the type of dishwasher you have and the space you have. Generally speaking;
- Under counter dishwasher: Mini Compact 2000
- Hood type dishwasher: Mini 3500
- Rack conveyor or flight dishwasher: Midi 7000
The above is merely a guide and other factors must be borne in mind; covers, pieces of cutlery per cover etc. We have some customers using the Mini 3500 with a rack conveyor and some use the Midi 7000 with a hood type dishwasher but as a guide the above works.
A. Most of our customers report a greater than £80.00 per week saving in staff costs; some customers report figures much higher than this. In fact, unless you don’t have space for a cutlery polisher, not having one makes no sense at all. Please use the savings calculator on this website as a guide; the free trial will establish actual cost savings.
A. As early as next day!
A. The average payback time is six months.
A. There are plenty of benefits to rental and purchase; please see our buying guide to help you decide for further help. This is entirely a matter of choice. Some businesses prefer the idea of a fixed monthly cost with no capital outlay, some prefer immediate ownership. When you look at the costs, including cost of ownership, replacement polishing grain and maintenance, there can be little difference between purchase and rental over a three year period. This all depends on site conditions and should be discussed during the trial period with your demonstrator.
A. Our Mini 2000 is capable of polishing over 2,000 pieces of stainless steel cutlery and over 1,500 pieces of silver cutlery. Our Mini 3500 can polish over 3,500 stainless pieces and 3,000 silver pieces. Our Midi 7000 can polish over 7,000 pieces of stainless steel cutlery and 6,500 silver pieces per hour.
A. Position A – The cutlery polisher dries and polishes wet cutlery and so the ideal position is at the end of the dish wash table, so you can take freshly washed cutlery from your dishwasher and place it straight into the cutlery polisher. Then it’s off to the table.
Position B – Where A is not possible, take the washed, still wet cutlery and place into a vessel of warm water. Take this vessel to wherever the polisher is and you then polish at your leisure. Simply never allow the cutlery to dry.
A. The only possible reason to be without a cutlery polisher is that you have no space for one! We find a workable position in 95% of cases, table top or a static/mobile dolly reduced or increased to size which suits your kitchen.
A. Yes. Our medium sized cutlery polisher (mini 3500) is maximum 2 amps, using this for 6 hours per day would use approximately £3.00 per week. Compare this to buying and disposing of blue roll and washing and drying cleaning clothes.
A. If you are purchasing a machine, a starter pack of accessories is included in our price and it contains everything you will require to use the polisher. A stand (if required), basket holder, twin baskets, noise reduction mat and a starter pack of polishing grain come with all polishers.
If you are renting, then everything is included. This includes 4 monthly preventative maintenances, unlimited gain, unlimited accessories and unlimited services.
A. We have polishers in use now that were delivered over 15 years ago. Therefore, we do not know as we have never condemned a polisher beyond repair. With the correct after-care and regular services, our machines will serve their purpose for many years.
A. Yes. As long as the cutlery has been washed properly and not allowed to dry before being put through the polisher, every piece will exit the polisher in perfect condition.
A. Yes. Our cutlery polishers come with a static stand as standard but you can upgrade to a trolley for complete mobility. The locking brakes ensure that it can be fixed into position when required.
A. All polishers come with the standard one year full parts and labour warranty, extending this to three years full parts and labour entails simply changing the grain at the manufacturer’s recommended frequency of two months and allowing us to provide one safety/maintenance visit per annum. Work with us to ensure the longevity of your investment. Please see our extended warranty T&Cs.
A. Simply agree to have one year preventative maintenance and order at least six bags of grain per year until year 3.
A. UV tubes, UV lamps and wilful misuses are the exclusions.
A. Short term hire has an obvious cost implication due to delivery and collection; you can therefore hire for one week but this would be expensive. We offer a discounted rental rate for a minimum three month hire.
A. Pay as you go rental; simply call or email us to let us know you wish to terminate your rental. You will not be charged from that point and we will collect the polisher shortly after. Three months minimum term; same as above, but you cancel for three months from that point.
A. Our Mini 2000 takes one x2.5kg, our Mini 3500 takes 1 x3.0kg and our Midi 7000 takes two x2.5kg bags of grain.
A. You can purchase from us online by clicking here, email or call us.
A. Use a vacuum to remove the grain currently in the polisher, wipe over the machine and tank with a damp cloth to remove the dust and empty the contents of a new bag of grain into the polisher.
A. You can book a service, using our service form on the Contact page or you can email or call us. Just let us know what site we need to attend and briefly what the problem is.
- Allowing the cutlery to dry, re-wetting and putting through the polisher and expecting good results. Once water has dried on cutlery it leaves calcium marks and the only way to remove the marks is by re-washing with detergent.
- Poor dishwashing; we can’t compensate for a dishwasher which is scaled up due to a non-working softener or detergent which has run out.
- Poor results due to old grain.
Good housekeeping alleviates all of the above.
A. We aim to attend all callouts within 24 hours of an urgent problem and 48 hours for a polisher which is working but needs attention. We achieve this in 99% of occasions and always obtain a first time repair.
A. Yes. They are operator friendly and the machine is very safe to use. Just adhere to the following for safe operator use.
- Follow the wall chart provided (just call for a replacement)
- Observe the risk assessment provided with all polishers (just call for a replacement)
- Have the polisher checked for safe operation at least once per annum
- Change the grain every two months maximum
- Change the germicidal lamp annually (8,000 hour life)
A. Given a typical background decibel level of 25db, the polisher creates 54db when empty and will move between 60 and 73db when polishing cutlery.
A. If used correctly, then no. General use of the cutlery does however scratch the cutlery!
A. You should change your grain every 4 weeks if you are a heavy usage site and every 8 weeks if you are a low usage site.
- Isolate the polisher from the mains by unplugging.
- Undo the two top side screws, allowing the front to pivot forward
- Place your fingers on the UV tube and gently rotate anti-clockwise 45 degrees; this will release the tube.
- Place the new tube in the holder and reverse what you have just done.
A. This can only occur if your cutlery is being allowed to dry after washing, before polishing. It’s a common misconception that re-wetting the cutlery is ok, but it’s not. Once calcium (spotting) has occurred, only re-washing will remove the calcium which means the polisher cannot remove the formed calcium marks.
Ensure that the cutlery is not allowed to dry, if necessary place cutlery in a bucket of water straight after washing before placing in the polisher.
- The cutlery has not been washed correctly, grease remains on the cutlery and the grain then sticks to this.
- The grain is wet; before and after each shift the grain must be allowed to dry, so leave it running without cutlery going through it. Before and after every use, leave the polisher running for 20 minutes. This will make sure the grain is dry and at the right size. If the grain is saturated with water, it will expand and get stuck in forks.
A. Cutlery jams occur for two reasons; there is either not enough grain in the tank or too much cutlery is being placed in at once.
A. The polisher is low on grain; top up or replace with the correct amount.